The "Curators of Sweden" was a great example of tourism marketing. The campaign featured an overall initiative where the controls of the countries @Sweden Twitter handle were handed over to Swedish citizens for rotating one-week stints. People from all over the world were invited to ask questions and exchange thoughts in an unedited forum. The trust and openness was meant to … [Read more...]
Trust and targeting: Two reasons to love word of mouth
We all know that word of mouth works. It's one of THE most effective forms of marketing, and it doesn't cost a cent. But have you stopped to consider WHY word of mouth is so golden? It's about trust. And it's about targeting. Quite simply we trust what our friends tell us. Generally they have our best interest in mind. Helping you reflects positively on them, and in the end, … [Read more...]
Word of mouth and the top 3 reasons why we share
Last week I wrote about the fact that only 7% of word of mouth happens online. The rest actually takes place offline in actual person-to-person conversations. It was a pretty remarkable statistic, but one worth keeping in focus as we continue to focus so much effort on social media. We do however need to recognize that both online and traditional media are often the vehicles … [Read more...]
What makes word of mouth work? Trust & targeting
“Word of mouth is more than 10 times more effective than advertising.” “Word of mouth generates more than twice the sales of paid advertising in categories as diverse as skincare and mobile phones.” Both of these quotes originate from the McKinsey Quarterly, a quarterly publication by McKinsey & Company, a global management consulting firm. They’re pretty … [Read more...]
