I was walking my dog the other morning along Mosquito Creek, and in a very ambitious circle route we ended up along the Capilano River, and finally out to the Pacific Ocean. As is often the case on dog walks, the inspiration for blog and newsletter content hits. Specifically this week, on how we need to grow our communication channels from creeks, to rivers, which then lead to … [Read more...]
Produce content that sings solo. Don’t just join the chorus
Let’s be honest. Producing regular original content is hard. You’re forced to wear many hats – creative director, writer, editor, and even project manager. And you’ve likely thought to yourself, is all the time to product content and pump it out on social media actually worth it? There’s tons of good information out there. Am I just joining the chorus with more of the … [Read more...]
Three keys to small business success
In February I had the good fortune to attend the Small Business BC annual awards ceremony, celebrating excellence in small business within the province of British Columbia. It’s always an inspiration to hear about new business ventures, and frankly to be in a room with so many people out there “making it happen.” I deliver monthly marketing workshops for Small Business BC, so I … [Read more...]
Customer relationship management in the age of social
Social media has upped the game of customer relationship management. Gone are the days when you would write a complaint letter and wait for a reply, or leave a frustrated message on an answering service, often to be forgotten or ignored. Those complaints were one to one. Today’s complaints are quite apt to reach one to millions. Social media and smart phones have put … [Read more...]
The rise of social search within APPS: The benefits and the threats
There are a few trends I am keeping my eye on in 2017, and one of them is the rise of social search. “Social search” is when users search for discovery of content WITHIN the application they are in, usually on a mobile phone, rather then using a browser based internet Google search, outside any app. While the trend is not yet huge, it is growing in certain markets and with some … [Read more...]
