Southwest Airlines, the much-loved US based bargain priced flight carrier was the benchmark for customer service and low priced flights, which WestJet emulated in Canada when they first launched. A disruptive low-cost structure allowed them to be price competitive, while delivering a customer focused attitude of fun in the skies which, endeared them to the hearts of many … [Read more...]
10 Consumer and Marketing Trends to be tracking for 2023
I love tracking trends and changes in human behavior. It's where social science can meet business opportunity. This post looks at five consumer trends and five marketing trends for 2023. Under each trend, we examine the implications further through a couple questions: Why is this happening? & What does it mean for you? Because I advise a number of clients from the travel … [Read more...]
Great content marketing just got more valuable with Google’s recent helpful content update
Good content marketing is free - and it just got even more valuable with the latest update by Google. Google started rolling out its helpful content update the week of August 22, 2022. This post gives you the skinny on what has changed, what you should do about it, and some early observations about impact. Spoiler alert - if you've been a fan of content marketing you're … [Read more...]
The Social Media platform extraction phase
"We have officially entered the EXTRACTION phase for social media", according to Michael Stelzner, from Social Media Examiner. It's yet to be seen if this phase of social media platforms will sunset as they parallel the oil and gas industry - driven by profits while extracting riches from users, but it's a curious visual for what's happening. Social Media Marketing World is … [Read more...]
NFTs, crypto, blockchain & the metaverse: what marketers need to know
Several people have asked about my involvement in crypto currencies and NFTs. Some have questioned my sanity, without saying it outright. Others are curious, but evidently mystified by the space. And some frankly don’t care. Their eyes glaze over, so I’ve quickly recognized the visual signs requiring a topic change. The truth is, I’m involved because the only way to truly … [Read more...]
