Consider the idea of channel surfing versus tuning in. We’ve all been in the presence of incessant channel surfers. Perhaps you’re even one of them. Surfers skip from channel to channel, certain they can multi-task and watch numerous programs simultaneously. Some just surf out of boredom, looking aimlessly for something to grab their attention. I’ve noticed this habit carrying over to social media as well. Perhaps you recognize it in yourself? Surely it can’t just be me! We skip from platform to platform, one video to the next, an endless crumb trail of links as we chase the shiny object of our fleeting momentary interest.
So here’s my question to you: Are you using the same channel surfing approach to reach out to your customers? Many companies seem desperate these days to keep up with all the new social media platforms and new features. Make no mistake, I think things like Instagram’s new “stories” feature will be beneficial for many. It’s a great feature to engage through visuals and invite one on one contact through messaging, rather then open comments. But it’s not for everybody. Building an audience on new platforms takes time and effort. Blab is super cool, but so was Periscope. Both require audience building. And the channel is only as useful as the reach of it’s audience. Plus the effort to utilize numerous channels often leaves us needing options to manage and schedule content (unless of course you have more then 24hrs in your day to deal with all this stuff). Twitter is a great channel, but there are a lot of people just scheduling content out into the universe in the hopes that it will break through the fire hose of other information. Their auto-responders reply to follows and comments. That’s not being personable or engaged.
We get folks to tune in to content when we engage a channel fully. But it means we need to be present and personable in that channel IN REAL TIME.
As many of you know, I advocate building your marketing presence leveraging the five pillars of your media: owned, rented, earned, embedded and paid. Within these pillars are media vehicles and individual channels. What really has become evident to me, as I’ve observed the actions of wildly successful marketers, is how they have all used the five-pillar approach, but more importantly, how they had selected one or two individual channels to truly engage their audience. Of course those channels were selected with their target audience in mind, and they had a strategy for what they wanted to accomplish in each channel. Seems simple enough eh?
Let me give you a couple examples from the National Speakers Association conference I attended in Phoenix, AZ recently.
Jeanne Robertson, a very successful keynoter and now theater circuit comedian, uses many platforms, but Facebook is undeniably where she truly engages her audience. Link to her Facebook here. https://www.facebook.com/JeanneLaughs/ It leads to many other places such as Youtube, Twitter and her website, but her primary “channel” is Facebook. Have a look at how she engages and is present in that channel. Note the recency of her posts, the personable responses, the type of “knowing” questions her readers post, obviously familiar with her stories as fans. She is tuned in, and so are her followers.
Scott Stratten, the “unmarketing” guy is another great example of the channel concept. Make no mistake, Scott is virtually everywhere online with his unconventional take on marketing mistakes, but he got his followers initially with a Youtube viral hit, and later as an early adopter on Twitter. @unmarketing is his handle there and he has over 183,000 followers on that channel. But here’s the curious thing: he DOESN’T AUTOMATE POSTS. He only posts in real time. And he only posts when he has something cool to share, and he is present on the channel in real time with exchanges that follow that post. By deciding to actually be social and not an automated app endlessly tweeting into the fire hose of content, he has garnered an audience that tunes in.
It’s not just online channels that work this way. Off line can be a goldmine. Kay Frances http://kayfrances.com/ is another great example of someone virtually everywhere online for her motivational humor, but her channel of choice for engagement is direct mail. She has built a killer database and she sends out notes and fun promotional pieces to the people who hire her regularly.
I could go on with examples, but what really struck me was many of these successful folks had selected a particular channel to tune in with their target audience, and then they made themselves fully present on that channel. That’s the thought I’ll leave you with. Are you channel surfing, trying to be everywhere with your marketing, or are you tuned in on your channel of choice?
What do you think? Email me firstname.lastname@example.org with your thoughts. I’m present on this channel and always happy to hear from you with comments too. Or if you’re more into Twitter, my handle is @marycharleson