3 insights from Sweden to harness media & generate word of mouth

The “Curators of Sweden” was a great example of tourism marketing. The campaign featured an overall initiative where the controls of the countries @Sweden Twitter handle were handed over to Swedish citizens for rotating one-week stints. People from all over the world were invited to ask questions and exchange thoughts in an unedited forum. The trust and openness was meant to reinforce the values the country wanted to portray. Plus it certainly earned them some significant media coverage, especially in a global political era where freedom of speech is not had by all. Learn more about the Curators of Sweden campaign in this summary video.

Well, Sweden is at it again.

And they certainly know how to churn up word of mouth to leverage social media and both online and offline traditional media. The latest campaign by the Swedish Tourist Association launched April 6. Sweden now has its own international country phone number, +46 771 793 336, where callers are connected to speak to a random Swede. Once again, people are encouraged to ask ordinary Swedes about anything they want from hiking, feminism, snow, gay rights, parental leave, northern lights, Ikea meatballs – whatever! Volunteer Swedish ambassadors, who have downloaded the app, are the ones who receive the random calls. So far more then 11,000 calls have been placed. The initiative is to celebrate 250 years since the country abolished censorship. Pretty cool eh?

Watch a video about how it works here.

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Admit it, you’re going to try calling the number aren’t you?

And that’s the point, there’s and irresistible temptation to this campaign that taps human nature.

So far the video has garnered over 378,000 views, and has earned them media coverage from the New York Post, The Guardian in the UK, Time Magazine, Australia TV, and countless other smaller media outlets worldwide.

This initiative is a great example for learning how to harness social media, traditional media, and generate word of mouth. Key insights:

1. The power of story. To leverage word of mouth, mouth and mobile online and off you need to wrap your message in a story. People love to hear and share a good story. Who wouldn’t want to hear about crazy random phone calls being made to Sweden with uncensored responses?

2. Video + visuals. While the PR folks can send out releases and contact traditional media, nothing brings a story to life like visuals and video. Having a video that is searchable and linked to the publicity push helps gain coverage. Media love stories with visuals, and visuals are what will get posts shared to social media noticed.

3. The unbelievable / remarkable / absurd / funny element. Whenever a story has an angle that prompts people to scratch their heads or react with a “OMG – I have to see that” you know you’ve got something word of mouth worthy. This particular campaign screamed trust and authenticity, something sadly lacking in many parts of the world.

Of all these three, I have to say it really does all evolve out of great storytelling. Without that, the other two really don’t matter. When you learn tell great stories, you have truly mastered one of the key elements of marketing. And when you are constantly on the lookout for an interesting story, or how to frame a story around your business, it makes leveraging your media so much easier.

What stories do you tell about your business? How could you make those stories irresistible for others to tell?

Disruption: How Tesla changed automotive marketing

Mark the date April 4, 2016 in your memory. At some point in the future, this date will have huge significance. Elon Musk is also likely to roll off your tongue with the same broadly shared recognition that the name Steve Jobs from Apple does. That’s because April 4th is the day that Tesla pre-sold 276,000 Model 3 cars worldwide, with an estimate to hit over 500,000 well before production even starts. Each person parted with $1,000 down payment on a $35,000 electric car that won’t even physically be available until late 2017. Other then photos, nobody has even seen one. They are however familiar with the very expensive high-end design savvy models currently coveted by many and driven by few.

Sound familiar?

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Elon Musk has done to cars what Steve Jobs did to computing. He has disrupted everything. Although the existing premier Model S and Model X helped position the company as exclusive, no doubt the plan all along was for a major launch mid-market. In fact the survival of the company long term likely depended on it.

From a marketing perspective, the new Model 3 not only disrupts the existing automotive industry, it frankly blows it out of the water. I say that because it goes well beyond business, and enters the realm of economics, politics, and world power to have global energy not necessarily driven by oil. That shift now seems not only possible but also likely, with countries such as Norway and the Netherlands stating that they will prohibit the sale of gas powered cars after 2025.

Tesla’s disruption…

Product: Tesla makes electric vehicles only. And the cars are the epitome of art and industrial design meeting German engineering. This isn’t a pet project on the side, like their other major competitors. Nor is Tesla tied into the oil companies like some of the large existing manufacturers. Tesla has also demonstrated that they intend to build out the charging network, further altering what they are actually selling. Is it a car, or a transportation system? Will you buy charges? Get them free with purchase? Buy an annual membership? Whatever transpires, it will no doubt shake up all products and services within the automotive industry – delivery of power included.

Price: Previously Tesla vehicles were for the rich, clocking in close to $100,000 Cdn. The new Model 3 will retail for $35,000 US, putting it squarely in the range of many existing vehicles on the market. Because previous Tesla cars have been seen as so high end, and the Model 3 promises to have the same design sensibilities, it is perceived as being premium by the masses. That really disrupts the existing price structure of competing electric cars. How do they position against price now?

Distribution: Their distribution model doesn’t rely on dealers, or a showroom necessarily for that matter. Tesla sells direct. To date orders are in person or online. Sample cars are on display in a small showroom and test drives can be booked. Not that that mattered to the 276,000 people who put a $1,000 down on one recently. Further demonstrating that even a showroom isn’t needed. Truly, the cars can be bought online and then delivered.

Promotion: Taking a page from Apple’s playbook, Tesla has become a darling of the media, garnering hundreds of thousands of dollars of free global media publicity, simply by being newsworthy. What print and online they do all oozes class.

So why should we care about this type of disruption? Beyond the super cool factor of the car, how it will potentially change industries, politics, economics and world order (that’s a lofty list!)  it’s also just a great reminder that disruption represents both threat and opportunity.

How do you plan for disruption in your industry?  And more importantly, do you take time to think about how YOU or YOUR business could disrupt and do things differently? Think the 4Ps –  product (or service), price, place (distribution) and promotion. What of the four could you challenge or change from accepted convention? Perhaps you can disrupt multiples. Lots to think about for sure – but that’s the way tomorrows leaders are thinking today. What about you?

How to manage negative publicity: 5 lessons from Coors Light #BraveTheCold out of bounds skiing campaign

Somebody at Coors Light had a horrible, no good, very bad day last week. Several people at Rethink, a well respected Vancouver advertising agency responsible for the #BraveTheCold campaign, also likely had a sleepless night trying to put the breaks on creative that was set to launch that week, after negative publicity threatened to take over. And that doesn’t even credit the hundreds of thousands spent on scripting, casting, filming and editing in the first place that became unusable. Ouch.

The first ad in the #BraveThe Cold campaign featured amateur athletes competing in a crazy toboggan race. Appealing squarely to fun loving millenials, that ad went off without a hitch in February. But the second commercial that was to have launched last week, was called into question for how it encouraged out of bounds skiing and boarding. The ad featured an illuminating blue sign that doubled as a go ahead signal for the question “are you brave enough?” The signs used in the campaign were meant to promote the brand’s new temperature sensitive printed cans that feature a Coors logo turning icy blue once the can reaches optimum cold drinking temperature.

molson-out-of-bounds-ad Out on the west coast of Canada, the leaked online footage of the campaign set off a firestorm of negative media with BC Search and Rescue Associations. Members hit social media in outcry, and their concerns, picked up by newspapers and TV news stations gave the story prominence. We loose people in the mountains every winter through ill advised out of bounds skiing. They die a senseless death, and often rescuers risk their own lives in an effort to save them. There’s a huge financial, social and human cost.

I was initially contacted to provide comment from an expert marketing perspective, and by the time the story actually went to press, the Youtube channel previously displaying the video had been set to private. By the next morning the ad had been pulled, and by that evening Coors Light had apologized and promised to make a donation to Search and Rescue. Of course we all know that nothing ever really goes away once it has a life online, and the original ad can still be viewed by the curious here.

A quick Google search for “Coors Light out of bounds” reveals several pages of linked negative media coverage, including VancityBuzz, Global TV, CTV, CBC, the North Shore News, and of course BCSARA (BC Search and Rescue Association).

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GlobalTV

CTV news

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North Shore News

BCSARA (BC Search and Rescue Association) Statement on the ad:

The lesson here is social media and traditional media can work for you and against you. Rethink, a darling of the ad industry, well known for leveraging social media and traditional media to the benefit of their clients quite simply goofed on this one. They’re from Vancouver and should have known better. As I noted in one North Shore News media quote:

“It’s not like they’re in Toronto and they’re talking about skiing out of bounds being off the back of a hill in Barrie. With Rethink being in Vancouver, it’s no secret to them that when you talk ‘out of bounds,’ it’s a sensitive issue, especially on the North Shore Mountains.”

This is not the first time Coors Light, under the helm of Rethink, has fallen under the wheels of the media bus. In 2014, they made CBC’s “Marketing Fails of the Year” with their “Search and Rescue” campaign, where briefcases of Coors Light where left in public spaces throughout Canadian cities, inviting people who found them to take a selfie with the case and post it to Twitter, where they would be sent a code to unlock the case of cold beer. The package at Spadina and Dundas was reported as suspicious, and caused the TTC to reroute traffic as police shut down streets during rush hour. It was a great promotional idea that didn’t execute well with increased terrorism threats.

Sometimes brands invite media coverage to leverage their message further. In the age of social media and online sharing, that tactic can be a fantastic tool to harness word of mouth, mouse and mobile. But sometimes the result can be an unanticipated negative outcome. That’s when it becomes important to act quickly. To their credit, Coors and Rethink handled the out of bounds skiing situation in a very professional manner. There were five key insights:

  1. Research is important. Sometimes campaigns tested at the concept stage can kill cutting edge creative, but research can save the expense, grief and negative publicity if a campaign goes sideways after launch.
  1. Know your market. Being from Vancouver, Rethink should have been knowledgeable that out of bounds skiing was a highly sensitive issue. Had the campaign been created in isolation on the Prairies there might have been an excuse for this lack of market awareness.
  1. Act quickly when things go negative. On this front both Coors and Rethink deserves credit. They responded quickly to complaints and pulled the ad within two days.
  1. Triage the messaging. Coors initially stated they hadn’t wished to provoke, and then acted quickly to apologize once the ad was removed.
  1. Spin the positive. Although an amount and a date when the donation will be made has yet to be confirmed, Coors has said they will donate to the Search and Rescue Association to help fund back country rescue in the future. It’s a positive outcome unlikely to actually sell any beer, but a solid gesture.

Sometimes producing great creative means taking risks. Things don’t always work out. But in the age of social media, online sharing, citizen reporting, and transparency that works at the speed of light, you’d better have a plan in place if it things don’t go as planned.

March 30 update: Curiously someone alerted me to the ad playing on the Huffington Post site beside my article on this actually being the Coors #BraveTheCold out of bounds spot. Seems they have simply updated the sign to say “Take a new run” rather then “out of bounds” when the blue light goes on. It’s a clever way to dodge the bullet of accusations, since I suppose the waiting helicopter could be a heli-ski run. Click here to watch the revised spot. Coors Light and Rethink have taken a new run indeed.

takeNewRun_Coors

Link here to my Huffington Post original article on the campaign. Link here for Outside Magazine‘s “Coors Under Fire for Out of Bounds Ski Ad” article featuring my thoughts as a marketing expert.

Content marketing: A strategic slow boil to sales success

Content marketing is when you produce content (articles, images, videos, podcasts, white papers, info graphics, blog posts, books etc) or earn coverage that is tied to your brand, and distributed in such a way that it positions you well in the mind of your target consumer, and over time it causes them to do business with you.

Think of it as a slow boil.

Content-Marketing

Here are 5 tips to becoming more effective at using content marketing as a strategy.

1. Know your audience. Who do you serve? You need to know whom you are speaking to, because that will drive both the message and content as well as the media choices. Is it B2B or B2C? Think demographic, geographic, psychographic and behavioural profiles.

2. What are their needs? This will drive the content. If you’re selling cosmetics to teen girls you might produce videos about how to apply eyeliner. If you’re a realtor you might show before and after staging photos to sell a home. If you’re a landscaper, you might share helpful spring pruning tips. You get the idea. Content marketing should be valuable to your target audience.

3. Where do they hang out? This will drive your media choices. To a certain extent some of your choices for producing useful content will drive your media used, but this step needs to be purposeful. I suggest you consider what combination of owned, rented, earned, embedded and paid media will work best. If you want to learn more about these concepts, link here. Essentially you want to think strategically about what platforms are going to have the greatest clout with your target audience. For my particular audience it is a combination of an enewsletter, blog and several published books (owned), LinkedIn, Twitter and Facebook (rented), news features such as CBC, BC Business (earned), writing articles for publications Huffington Post and Business in Vancouver (embedded), and strategically boosting Facebook posts and Google ad words, as well as traditional direct mail (paid).

4. Outline your content and media-planning calendar. Once you know who your audience is, what they need, and where they hang out, it’s then a matter of mapping it all. This is where you can refine it even more. Perhaps they need certain content at particular times of the year. Diarize a cycle that you will contact media with an earned media pitch. I readily admit to having a plan and then deviating from it sometimes. I think you need the flexibility to respond to timely events that may be of interest to your audience. Ditto when pitching media.

5. Manage your time. I diarize days and time to write weekly, since that is my primary content marketing tool. What you do will vary. I also suggest diarizing when you will post content to social platforms. Tools like Hootsuite are great for helping you schedule time released content all in one go. I set my stuff up weekly and then leave it alone. Social media can be a huge time waster. I suggest focusing only on those platforms that really matter to your audience, and use scheduling and dashboard management tools to minimize the time to set it all up and monitor it. It can take time to contact media pitching an idea, but the resulting coverage if earned, can be very valuable. This is especially true once you re-purpose it through your other owned and rented channels.

Of course you might have a few other ideas to add. Feel free to comment if you’ve found something particularly effective!

Leverage your content like a MEDIA MOGUL

One of the presentations I am often asked to do is “Think Like a Media Mogul: How to manage multiple channels and create content that positions your brand.” It seems to resonate with business owners and marketing managers who struggle with how to leverage smaller marketing budgets to get more visibility and clout.

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With special thanks to NYIT (New York Institute of Technology) for this great banner artwork featuring a quote from a recent presentation I did for them, I’d like to present the concepts for the benefit of a broader audience. Three compelling reasons to build your media empire.

1. Authority: Be seen as the expert, the one who gets the calls, the quotes, and let’s face it, the business!

2. Search: Be the most visible. You want to dominate SEO without ever paying for it, simply because of the volume and quality of your content and knowledge.

3. Engagement: Build community; generate engagement with your brand, which ultimately leads to sales.

There are four basic pillars of your media empire:

1. Anchors: These are your media assets. Your assets include things like your website, blog, enewsletter, podcast, webinar, and video. As such, you own them, which is a good thing, since nobody can change the rules of how they are used except you. And you host them within owned properties of your media empire. Anchors are key players for search, authority and engagement. Ultimately you want your other three pillars to drive people back to your anchors. Your anchors are where you will convert exposure and engagement into sales.

2. Outposts: Think of these as rented property. Outposts include social media platforms such as Facebook, Twitter, LinkedIn, Instagram, Pintrest, Vine, Youtube etc. While you customize them like your own property, often decorating them like a home and taking ownership, ultimately someone else owns them and can change the rules at any time. They could charge you more rent, restrict your access, or use your property if they want to. But before you think of them too much like a nasty landlord, you must also consider the power and opportunity they can deliver. Outpost social media platforms have the ability to broadcast and share content, and by their nature, they offer two-way engagement, which helps build community around your brand. Outposts should be used to broadcast and engage, but ultimately drive people back to your anchor content. That’s where you own them and that’s where you’ll convert the sale.

3. Earned: This is third party endorsement. In the traditional sense it is when a print of broadcast media company publishes something about your business, giving it visibility, without you paying for it. But it could also include other online media like the Huffington Post, industry authorities through their social media, or well read blogs. Since it is an earned property and it can’t be purchased, it is coveted and valued. Usually these days coverage by other media outlets includes content online, which is great, since you can feed those links back into your outpost media engines and also feature it in your anchored content. If you earn media coverage, maximize the exposure as much as you possibly can.

4. Paid: This is the strategic stuff you do to boost and promote content online to a selected audience. It could include boosting posts, Google ad words, paid featured content, pop up ads or SEO. It used to be that a Facebook Like meant that everyone who “liked” your business received the post in his or her feed. No more. Organic posts have been choked down to less then 5% of those liking your page getting exposure. The good news is, boosting can be relatively inexpensive, and offer the opportunity to be very strategic and picky about who the post is delivered to. Of all the social media platforms out there, Facebook likely represents the broadest spectrum of the population, so depending on your offering this could be a strategically good route. Be sure to measure and monitor if you’re going to spend money on paid media.

Success comes when all four pillars are leveraged together.

The successful building of brand awareness through content marketing usually has at least three and oftentimes four of the media pillars. Original content is created and shared on several anchors. Outposts are used to broadcast widely and create engagement. If earned media picks up the story, it is fed back through outposts to generate more interest and ultimately drive people back to the anchored content. Sometimes paid is also used strategically to fuel outposts and drive people to the anchors, or to generate awareness and coverage by earned media. While the pillars of your media empire are separate entities, if used well with their purpose and unique abilities in mind, they build on each other offering you incredible media content clout.

Disruption: What is your data NOT telling you?

I love disruption. Not many people can say that. Disruption is a breath of fresh air to rituals and expectations. Leveraged well, disruption is an amazing marketing tool.

Take REI in America. They chose to CLOSE their store on Black Friday, the day after Thanksgiving, traditionally the busiest shopping day of the year in the US.

rei-closed-black-friday-2015

While some accused the retailer of simply pulling off a promotional stunt, the concept ran much deeper. The idea of closing so their employees and customers could actually go outside and play was in keeping with their brand promise of enjoying the outdoors. It struck an emotional connection with their audience. The fact that 1.5 million people then contributed content through social media to tell how they spent their day outside, of course added to the effectiveness. The company created the hashtag #OptOutside to help channel shared content on Facebook, Twitter, Instagram and Youtube. And the press went crazy giving them tons of free publicity for rejecting Black Friday. They became a top news item nationally. It’s an act of bravery to close 143 stores on your traditionally busiest day. But it would appear that subsequent online sales actually more then made up for it. They were reportedly up 26%.

It was a clever disruption.

But here’s the real insight. Data analysis would have told them this was a crazy idea. According to REI analytics, visits are preceded by one of more digital experiences, especially using mobile. Getting people to the site and keeping them there is the end goal for REI. Putting up a closed sign on their website ran counter to everything analytics told them. So too did putting up a closed sign on their 143 store location doors for the day.

But what data can’t measure well is emotion and values. Data gives you tracked behaviour, but creativity and disruption allows for justified leaps of faith. In this case, REI realized that the message to reject consumerism for the day would resonate, especially if they were encouraging people to step away from online, and to get outside and connect with nature. It also played out well for how they valued their employees in giving them the day off.

Data is about the past, but it is often used to predict the future. And it can do a good job to a point. But the one thing for certain about data is that it can also blind you to leaps of faith that allow an emotional connection based on values.

Have a think on that the next time you get tangled up in the reeds of numbers and analysis.

Marketing disruption: Hans Brinker Hotel claims “worst hotel” status

Disruption can be a powerful tool.

The Hans Brinker Hotel in Amsterdam claims to be the worst hotel ever. In fact, an official line from one of their ads claims, “The Hans Brinker Hotel in Amsterdam. It doesn’t get much worse.” Without apology, they have made a successful business out of being awful. Click here for a first hand look at that housekeeping commercial. It will give you a whole new perspective on changing pillow cases! The assumption of course is that there is not a lot of competition to own the space of being bad. Check out their website here.

Apparently curtains double as blankets at the Hans Brinker, and their propensity to not replace light bulbs regularly and to leave the heat turned down, is simply billed as “being eco-friendly.” You get it. The Hans Brinker is something to be endured. Survival offers bragging rights, and that frankly is part of their “blue ocean” strategy.

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The Disruption:

To truly understand how they can do this however, requires you to grasp who their target audience is, their competitive environment, their strategic competitive advantages (this may require a stretch), and how all of that can be successfully leveraged.

The target market for this hotel should be pretty obvious – students and youth in their 20s, single, budget minded, international travelers visiting Amsterdam, attitude of adventure, curiosity and risk tolerant. A one-night stay at the 127 room hostel will run you $35. Advertising slogans warn of no hot water, sparse rooms and filthy conditions. Guests are encouraged to dry off with the shower curtain to save on washing.

The Hans Brinker owns awful. Nobody generally wants to be the worst when it comes to travel and hospitality. But vying for the best is a crowded space. They recognized that their target market just might love their honesty and irreverent attitude. This position has allowed them to not only stand out from most hotels (admittedly that was the easy part), but it also allowed them to stand out against other budget accommodation options (the harder part).

Word of mouth & going viral

The best way to ensure powerful word of mouth is to give people something that makes them look smart, funny, insightful, or connected to an inner circle in some way. At the heart of word of mouth is powerful storytelling. The Hans Brinker is a story begging to be told, whether its as a travel tip, a survival story, or simply something that begs to be shared for pure entertainment. To that end, the company made visually sharing their story easy. They have a Youtube channel, where their commercials are posted, and they also encourage customers to post their own awful experiences. Certainly turns customer rating sites like Yelp on its ear – don’t you agree? Here’s their Youtube channel.

Recognizing that Instagram and Facebook were social channels heavily used by their target, they regularly post to those platforms, and encourage their customers to as well, tagging them #hasbrinker.

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Choosing channels to leverage media

When picking a channel it’s important to consider your audience, the reach, and your personality.

The Hans Brinker heavily uses Instagram, Facebook and Youtube since their customers frequent those social media platforms. But they also know their customers, armed with mobile devices, will help with the heavy lifting of telling their story and personal experience. If you Google the Hans Brinker, the results and resulting earned media dominate the first 10 pages. Their approach is a model of anchors, outposts, earned and paid media.

The company has even published their own book on customer service – appropriately displayed on the floor to prop up a table leg, rather then with pride on a bookshelf.

HansBrinker_WorstHotel_book

 

The 4 pillar media approach

Anchors: Website, enewsletter and blog. The Hans Brinker publishes regularly to all of their owned platforms.

Outposts: This is their “rented” social media space, which includes: Facebook, Twitter, Instagram and Youtube. The hotel publishes content to these platforms that leads customers back to their anchored website, where the goal is to convert them to customers.

Earned: Because they have such an unusual position and funny story, they have earned print and broadcast media globally. Even travel rating services such as Yelp and Trip Advisor list them for all the wrong reasons.

Paid: The Hans Brinker does traditional paid advertising including print, broadcast, and outdoor. But the primary focus is digital, where they amplify their message through sponsored content directly to their target audience on mobile through Google ad words for search, and sponsored content on Facebook and Instagram.

So what insights might you draw from this example? (other then where NOT to stay next time you’re in Amsterdam)

  1. Disruption cuts through the competitive clutter. It’s a blue ocean strategy.
  2. Disruption can happen in the form of: price, product or service, promotion or the way you distribute.
  3. Disruption gives you a story to tell. Stories are at the heart of word of mouth.
  4. Disruption feeds content for your owned and rented media.
  5. Disruption will earn you media.

What do you think? Is this an effective strategy? Have you ever stayed at the Hans Brinker Hotel? (and are willing to admit it!) I’d love to hear your thoughts. Leave a comment below.

What 3 words will focus your 2016 efforts?

Welcome to 2016! For many of us the New Year brings promise and anticipation of opportunity. While I’m not a big believer in New Years resolutions, I do sit down each year and write out business and personal objectives and then break them out into smaller “to do” items. I then note those items in my calendar. It’s a remarkably simple system, and one that I’ve used since 1987. While I don’t have my notes from that year, I do have sheets dating from 1994, including a couple “10 years from now” vision sheets. I know it’s kind of crazy to actually have all of these in a folder, but it is absolutely remarkable to go back a review them annually to see how much can actually be accomplished when you engage this process.

Something that I have recently added is the idea of picking 3 words to guide the year. I learned this technique from Chris Brogan, and I love it! Rather then a resolution, it’s a theme for my objectives. For 2016, I’ve chosen the words share, leverage and celebrate.

3words Share: By nature I am a teacher. I love sharing knowledge with others, whether it’s in the classroom, the boardroom, on the podium, or at the keyboard writing. I’ll continue to share marketing insight through the spoken and written word as one of my themes for 2016, because sharing is at the heart of how I grow my actual paid income. My theory is that people buy from those they know, like and trust. Sharing is the gateway into that sequence. But the sharing theme will also expand into sharing more time with those I love, and energy and financial resources to support projects that I value –both personally and professionally.

Leverage: I’ve decided that 2016 is the year to stop trading time exclusively for money. There are only so many hours in the day, and there is only so much I can do personally. Leveraging will be about combining all parts of my business together to create income even when I’m not present. While I’ll certainly be maxing out the available hours to do what I love – speaking, writing, teaching and consulting, I intend to capitalize on being a marketing thought leader, and create several of my own courses. I figure after years of resisting the “teacher” label, I might as well just accept, and own it! But rather then trading my time for money exclusively speaking for a client or teaching a course, I’ll take the best of what I know and leverage the content. These courses will be aimed at business leaders, structured for the adult learner, and delivered in a format that works for that audience. In keeping with that focus, I’ll continue to drive the further growth of my list by sharing content. Last year the list grew by 80% while still maintaining unheard of loyalty at close to 50% opens. Leveraging the list and leveraging the marketing thought leader position will be a major focus for 2016.

Celebrate: I thought long and hard about the third word, since I wanted something that balanced both business and personal aspects. Celebrating is about achieving goals but also about savouring experiences. Celebrating is about knowing what you’re good at and accepting it. Celebrating is about being grateful, embracing the moment, and creating memories. As a theme, celebrate also goes beyond an individual focus, and allows you to celebrate others. I like that.

So here is where I toss it back to you. What will be your 3 words for 2016?

Leave a comment and share below, or email me directly. The process of thinking about them and selecting those words will guide tremendously both your business and personal efforts in the coming year.

If you liked this article, you might really enjoy my 5-Minute Marketing Sunday morning e-newsletter tips. It’s the insiders tribe where I teach business leaders to be more successful through innovative marketing. View archived copies and subscribe here.

How #WestJetChristmas Miracle 2015 earns authenticity in the jaded airline space

Leading brands know who they are, and more importantly who they ARE NOT. They are conscious of what matches their style and resonates with their audience. They find authenticity in the space that they occupy.

Westjet is one of those brands.

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Westjet has been doing the Christmas miracle since 2012, an annual feel good campaign of sorts, that spreads good cheer in their community. There’s certainly no denying that they also benefit strategically from the effort in terms of publicity and earned media, but that objective is not the sole root of the exercise. Or at least it doesn’t appear that way.

Here’s a little primer for those who may not be familiar with the entire Westjet Christmas Miracle history.

In 2014 they helped an impoverished town in the Dominican Republic. Check out a video about the campaign here.

In 2013 they surprised guests flying from Toronto to Calgary with gifts that they had wished for earlier while talking to an online Santa in the boarding lounge. Those gifts famously rolled off the luggage carousel upon arrival in Calgary. View it here. 

In 2012 they did a flash mob at the Calgary airport, surprising passengers taking the red-eye to Toronto. This campaign was their Christmas Miracle venture. View it here.

Even Air Canada got in on the philanthropic act in 2014, with their own version of feel good marketing, when a couple pilots entered a well know Canadian expat pub in London, and bought a round for the crowd – literally a round trip return ticket home to Canada for the holidays for everyone in the room. Check out that video here. The Air Canada campaign was heart felt, meaningful, and no doubt deeply appreciated. I fly Air Canada often, frankly because they have a better schedule to some destinations, and also because their Star Alliance points program is linked to global carriers. But here’s the thing. Air Canada did not authentically own the “Christmas miracle” promotional space. Westjet did. Authenticity can’t be bought; it is something that must be earned. Individuals and companies earn authenticity through everyday actions, which collectively allow them to claim the space over time.

And that’s why this years #WestJetChristmas Miracle 2015 featuring employees carrying out 12,000 mini miracles in 24 hours was so powerful. Westjet empowered their 12,000 employees to commit random acts of kindness on December 9th, and then record them through words, photos and video on Facebook, Twitter, Instagram or Pintrest. There were flights home for Christmas given away, a family vacation to Disney World, but also donations to dog shelters, food for soup kitchens, help for a senior to clean their apartment and put up decorations, random candy canes, toy donations, and many more. The campaign kicked off in London UK early morning, and carried on through 38 airports and cities through out Canada that the airline serves, as well as US destinations, the Caribbean and Hawaii. The company also encouraged citizens to commit their own random act of kindness and to share it on social media with the #WestJetChristmas hashtag. In encouraging others they boosted the reach up to 31,793 mini miracles from their 12,000 employee numbers. That’s pretty awesome. Now one week after the Dec 9 Mini Miracle day, Westjet has released the summary video. Within the first 12 hours of launch, it had achieved over 92,000 views. Watch it here.

Why does all this matter?  I think it all comes back to authenticity. Campaigns like this resonate with a target audience when they come from an authentic place. There’s something to be learned in that for your own marketing efforts. Know who you are, and more importantly, who you ARE NOT. Forget about trying to emulate your competitors. Customers will see right through it. And never loose sight of what you do well, and own it. Westjet owns friendliness and compassion in the airline space. That’s a valuable position, and not something easily earned. But they’ve done it through consistent actions.

So here are three questions to reflect on for your own marketing efforts: What do you do well? Why do you own it? How are you authentic in that space?

3 ways to leverage your content

Most folks understand that having fresh content for their website, blog, newsletter or podcast is important. They know they need something to engage customers with on social media, to feed SEO or to attract the interest of earned media. But the stumbling block is often actually producing that new content.

leverage

While fresh is great, recycling, leveraging and reusing content can also work. Here are 3 things you can do to leverage your existing content:

1. Look up blog posts that generated comments or the most social shares. Come up with 4-5 new snappy headlines that could go with the content and share the link on your social channels. Keep the headline short and post an image with the link on Twitter and Facebook. I bet you’ll generate considerable views or more followers. You could also refresh the content with a timely update as the introduction, while using a new image and headline and repost that to your blog and then broadcast out on your social channels. This technique can be good for revisiting trends and predictions, or following up on an event.

2. Take a look at topics trending on Twitter or showing up in your Facebook feed. Check #hashtags, then go back into your content as see if there is anything you could creatively attach to that topic. Then re-post the link to your content, using hashtags of course. Again, you could also refresh the content and repost it and then broadcast it out. For example “climate change” is topical again in Canada, or maybe you had great tips for navigating family gatherings that could have saved a few American Thanksgiving dinner table conversations this past weekend.

3. Read the paper and watch the news. Find out what is big news. Then try to attach your content to it. If the writer gave a Twitter handle in their article (most do) be sure to tag them in your Twitter post about the topic along with a link to your old content. The added benefit of this tactic is you will be viewed as an expert in your field, and the media might seek you out in the future for quotes. I have a client that was doing very progressive work in education around the Truth and Reconciliation Commission recommendations. They were able to generate several pieces of content about the work, which drove people back to their website through social media sharing, as well as achieving earned media for their efforts.

The successful building of brand awareness through content marketing utilizes 4 pillars of media: owned, rented, earned and paid. But it all starts with anchored content on your owned media. Generating that content is key. Link here to a past blog post to learn more about the 4 pillars of your media empire.