Is it “time” for Apple to disrupt again?

Last week Apple launched the long anticipated and rumor rampant Apple Watch. As with all things Apple, product leaks and speculation had been swirling for some time. While not widely available for retail until April, CEO Tim Cook’s launch week was aimed squarely at building momentum and desire. Starting at $349 and spiraling upwards to over $1,000 with deluxe bells and whistles, and even available in a gold plated $10,000 model, this is obviously a product aimed at affluent early adopters in advanced economic regions of the globe.

Apple_watchThe question then begs, who is the target market? And will it be deemed a necessary addition to an Apple dedicated owners suite of products to compliment an iPhone and likely an iPad and Apple laptop or desktop?

The watch itself appears a slick marriage of technology, fashion and lifestyle. Christy Trulington Burns, an American model currently representing Calvin Klein’s Eternity campaign was chosen to launch the watch, no doubt for her fashion credentials. She is shown training for a half marathon in Africa using the watches fitness devices, highlighting her charity, Every Mother Counts, which works to combat maternal mortality. You can watch a video about how she uses the watch here. Given the watches personal trainer capabilities, Apple Pay system to tap and go like a wallet, and hands free messaging, being able to listen and dictate messages and emails, as well as general web browsing capabilities on a micro scale, my take is that the target market spans the fitness buff, the fashion forward, and the tech early adopter in general, and anyone who has already committed to other Apple products with fierce loyalty.

As such, the tap and go wallet or the hands free messaging capabilities on their own are enough to be a disruptive technology with significant uptake.

US SMART WATCH GRAPHIC.jpg

If you’re curious to learn more about the Apple Watch, here’s a link with some features and video about it.

Apple has a history of disruptive technology.

Just think about what the iPod did to the music industry, disrupting CDs and retail music distribution with iTunes. Just think about what the iPad did to ebooks, book retailing and distribution, and the way we interact with printed matter in general spanning to newspapers and magazines. And consider what the iPhone did to cell phone communication in general, launching the mobile internet, and a litany of apps we arguably can’t live without now, as well as disrupting the camera industry. One could argue their latest technology is now even disrupting their earlier technology. Why would you buy an iPod when your smartphone can hold it all? Maybe you don’t need an iPad mini if you have an iPhone 6 plus.

So could the Apple Watch do the same thing?

Certainly it changes the competitive turf for watch manufacturers. That’s a direct hit. What about credit cards and payment services? What about fitness bands like Nike Fuel and other fitness product devices? And what about smart phones in general? Could wearable voice activation communication eliminate the need to type on a device? It’s starting to feel a little like a Star Trek episode. Too bad Spock didn’t live to see it! The watch certainly could change the issue with distracted drivers texting. And it represents interesting challenges for faculty supervising students during exams.

Only time will tell once the early adopters have gobbled it up. If there is significant uptake, it certainly could be disruptive. There seems to a lot of buzz about wearable tech and the Apple watch could well be the gateway drug for broader acceptance.

What’s the lesson is all this for marketers?

I think we need to accept disruption and look for opportunity in it. Rather then fear the threats that come with it, focus on the changes needed now to possibly capitalize on shifts that could be coming. What might that look like?

  • Apps with simple interfaces suitable for super small screens.
  • Voice activated Apps.
  • Voice activated mobile friendly websites. While such a thing may not exist now, it likely will in the future. Perhaps I’ve just given you your next $1 million dollar idea?
  • Medical monitor of fitness vitals and wireless, remote one on one personal training.
  • Hotel room key free entry.

Remember, many people were stumped initially as to why we would all need an iPad when we already had a laptop and iPhone. And what on earth would we do with all those album covers if we could fit over 2,000 songs on a little thing called an iPod?

The marketing lesson ultimately is this: Sometimes we don’t know what we need until it arrives. And when there is significant uptake of a new disruptive technology, business needs to anticipate and prepare for the permanent shift taking place.

 

Recycling content for media publicity and social sharing

Weather is news when it is extreme. It generates a lot of word of mouth and sharing. And the last couple weeks have been host to some pretty crazy weather in Canada. Eastern provinces have been hammered by extreme cold. The west, Vancouver specifically where I live, has seen unseasonably warm with sunny conditions. Basically we have flowers and they have snow. This bizarre weather pattern has been of great interest to the media and the public at large.

CBC_weather_contrast_FBpostSo what better time to latch onto weather as a “media hook” with your content? That’s exactly what Terry O’Reilly, the voice of CBC’s radio program and marketing podcast “Under the Influence” did with his mid February show titled, “How the Weather Affects Marketing.” While not immediately obvious, if you listen to the episode it becomes apparent that it was actually created last year. He references “This years Super Bowl” being played in an open-air stadium in New Jersey. While I’m not much of a football fan, I do know that that game was played in 2014.

Terry recycled his content.

He used the weather hook to get further media interest and generate social sharing. This was brilliant marketing to further gain exposure for his personal brand and the show.

In a world where content is king, knowing how to leverage and potentially recycle it for media publicity and social sharing gain is really important.

But before we look at three insights to help you recycle your content, check out these facts from Terry’s show and how weather relates to marketing. It’s fascinating stuff. Or better yet, tune into the episode here.

  • When temps hit 21 degrees C (70F) BBQ sales jump 200%
  • When temps hit 21C hair removal products increase 1400%
  • Sunny and 22C (72F) is the busiest day of the week for motorcycle sales
  • Car battery sales soar after 3 consecutive nights of below 0C (32F), since many batteries older than 5 years will die in those conditions.
  • Anti frizz hair care product sales increase during humid weather, and volume-producing products increase in low humidity conditions.
  • Then there’s the “1 degree” phenomena of how sales are affected by only a slight change in temperature. 1 degree hotter leads to 240,000 more units of ice cream being sold each week in the summer, 4,875 more bug zappers being sold each week, and 2% more sandals being sold each week. 1 degree colder leads to 2% more soup being sold each week and 25% more mouse traps being sold. Who knew?

Here are three things you can do to leverage your existing content:

  1. Look up blog posts that generated comments or the most social shares. Come up with 4-5 new snappy headlines that could go with the content and share the link on your social channels. Keep the headline short and post an image with the link on Twitter and Facebook. I bet you’ll generate considerable views or more followers.
  1. Take a look at topics trending on Twitter or showing up in your Facebook feed. Check #hashtags, then go back into your content as see if there is anything you could creatively attach to that topic. Then re-post the link to your content, using hashtags of course.
  1. Read the paper and watch the news. Find out what is big news. Then try to attach your content to it. If the writer gave a Twitter handle in their article (most do) be sure to tag them in your Twitter post about the topic along with a link to your old content. The added benefit of this tactic is you will be viewed as an expert in your field, and the media might seek you out in the future for quotes or appearances.

In the spirit of this week’s theme, I’ve pulled 3 links below from previously published content on my blog, refreshed with new catchy headlines. Why not check it out?

Top 10 online marketing trends for 2015 

8 Trends to track in 2013 (Hey, why not see if they actually transpired?)

How Facebook found my luggage when Air Canada couldn’t (True story! For those who have heard me speak, you’ve likely heard this one as a signature story. For everyone else, have a read – truly this is social media at work and the power of word of mouth, or should I say word of mouse and mobile)

 

5 steps to amplify your content marketing

This week I’m pleased to introduce a guest blogger, Ivan Serrano. Ivan is a social media, business and finance journalist living in the Bay Area of California. He has written on notable sites such as Jeff Bullas, SAP and Tech Soup. I’m thrilled to have him on board to share his knowledge, great writing style and awesome infographic. Enjoy! - Mary


86 percent of brands are utilizing creating content as part of their digital marketing strategy. Interestingly, only 38 percent say that it has been effective. So does this mean content marketing has become ineffective? Not at all. The problem now is that there is too much content available to people that they cannot possibly consume everything within their lifetime. While great content is still important to build interest and brand loyalty, it’s even more important to distribute it. After all, if no one sees what you create then you have more or less wasted your time. You need to find ways to amplify your content.

Steps of Amplification

Many companies make the mistake of thinking about content amplification after they have already created their content. The problem with this is that you won’t know what metrics to track or what audience you are trying to appeal to. This can make content amplification much harder. For a more successful strategy, you should:

  • Set goals – Before you create the first sentence of your content, you need to first ask yourself what you want to accomplish: increased revenue, brand awareness, links, increase engagement or generate leads. Depending on your goal, the audience you reach out to, content you create and metrics you track will be different.
  • Find your audience – Creating the ideal profile of your audience will make it much easier to craft content specifically for them. This, in turn, will improve audience engagement.
  • Use your owned channels – Once you’ve created your content, promote it through your social profiles, email lists and business website. Make sure you update frequently so your business stays in the forefront of your audience’s mind. In general, you should post to your social profiles at least once a day and your website two to three times a week.
  • Utilize paid social ads – The problem with owned channels is that it is only as good as the audience you already have. With many of these sites decreasing the organic reach of updates, your posts will likely get buried quickly. After all, the half-life of a tweet is only four minutes. Paid social ads help put your updates at the top of your audience’s feed. Best of all, they are highly targeted to match your exact audience profile.
  • Get earned media – You can’t really control this one, but the more your content pops up in front of people the more likely they are to share it. Eventually it might even get in front of influencers who will address it on their own site. While there’s no magic bullet to accumulating earned media, you can and should perform outreach to influencers and news outlets that might find your content interesting.

The infographic below provides additional information on amplification from tools that can help you find influencers to remarketing methods.

Amplified-Content-infographic

Ivan SerranoIvan Serrano is a social media, business and finance journalist living in the Bay Area of California. Ivan has written on sites such as Jeff Bullas, SAP and Tech Soup. When Ivan’s not typing away, he’ll most likely be off practicing photography or watching his favorite sports teams with his friends. You can follow him on Twitter: @IvanSerrano55

Solving your marketing challenge in 3 hours or less. It CAN be done!

Last week I had the pleasure of accompanying a group of students to Montreal, Quebec in Canada as their coach, to compete in the Vanier Case Challenge. This annual competition draws on the best and brightest from 33 university colleges nationwide to test their mettle in applying marketing analysis and presentation skills in a 3 hour pressure cooker simulation. They present their solution to a panel of industry experts and university professors during a 20 minute presentation and 5 minute question and answer time period.  But before getting down to work, we did a little team building, exposing some who had never skated before to frozen waterway skating in minus 20 degrees! There’s nothing quite like a field of white before you in peaceful silence, being broken only by the sound of a gliding blade across snow-covered ice.

Montreal_team_skateBack at the competition the students delivered their personal best, but in the end were not one of the 6 teams out of 33 to advance to the second round on day two. There was a lot of excellent work presented that day that didn’t make it through. The real accomplishment was to have represented their college in such a highly regarded competition in the first place. Plus, there’s always next year! Essentially those teams did in 3 hours what I do for clients over several weeks in a consulting contract. Now there’s a humbling thought!

The process that my team was coached through is one all marketing managers and entrepreneurs could benefit from. Let’s have a closer look at the steps:

  1. Situation analysis: What are the known facts? What are our internal strengths and weaknesses? What are our external opportunities and threats? What possible strategies exist to combine strengths and opportunities? Strengths and threats? Mitigate weaknesses and opportunities? Mitigate weaknesses and threats? What time frame and budget constraints are we working within?
  1. Competitive landscape: Who are our primary and secondary competitors? How are they positioned? What is the bargaining strength of our buyers and suppliers? Is there a threat of substitute or new entrants?
  1. Our positioning: What is our unique selling proposition? – what we do that our competitors don’t, that our target market cares about, that is not easily copied? What segments of the market do we serve? Who is our target market? Where are we in the product lifecycle? Are we leaders? Followers? Challengers? Or nichers?
  1. The problem or opportunity: Stated simply, what problem or opportunity are we addressing?
  1. Alternatives: Given responses to the many questions above, what are some possible directions we could take? Specific actions to solve our problem? Specific actions to realize the opportunity?
  1. Evaluate, select and justify: What criteria should we consider to evaluate alternatives? – Cost? Profit? Customer satisfaction? Market share? Resources? Values? There are many possibilities.
  1. Execution: How would our recommended plan be executed? – Who would do what? When? And how? How would it reflect in our product or service? Price? Promotion? Distribution? What specific actions would be taken each quarter? How would we allocate our budget? Finally, how would we measure success?

I know, that’s a lot of questions…

If you have a business problem or opportunity you’re facing, try going through some of these questions to approach it in a methodical way. And if you’d like some guidance in the process, or to just have someone do it for you, give me a call. Triage and a remedy can be bought!

 

5 Super Bowl spots that deserve acolades for creative or strategy

Super Bowl Sunday came and went with great fanfare, even if it was just for the half time show. Seriously, didn’t Katy Perry rock it? The game was filled with drama and tense moments, that can only be summed up as, “The Patriots won the game, but really Seattle lost it.” What a nail biter ending. Here on the South Coast, which is darn close to Seattle’s Pacific North West, it was generally Seahawks territory, so we’re all wandering around shaking our heads in shame this morning.

But how about those commercials, the other piece of entertainment on showcase Sunday?

In Canada, the CRTC prohibits commercials that air in the US from being shown during the Super Bowl on Canadian networks. We got our own mix, which were largely unmemorable, except for the Budweiser hockey goal light spot, which easily could have been a Tim Horton’s commercial with a logo switch at the end. It’s a bummer, but thanks to the internet, our largely outdated communications policy hasn’t yet caught up to technology, rendering the blockage irrelevant. Plus, pre-releasing ads has become part of the ad buy strategy. Paying $4.5 million for 30 seconds during Super Bowl certainly might garner attention from the 184 million estimated viewers, but it’s also the price of admission to online viewing before and after the game, media publicity coverage, word of mouth and social media chatter that goes with the whole package. So, for my Canadian friends, and those in the US who may have missed the Super Bowl, here is my pick of five that will give you something to talk about in the office this week.

Here are 5 spots that deserve creative strategy accolades:

Budweiser’s “Best Buds: Lost Puppy

BestBuds

Clydesdales and puppies have little to do with beer, except when they’re buddies, and your beer is a bud. Building on last years “Puppy love” this spot has already won viewers hearts in pre-release being posted and shared widely on social media and #BestBuds trending long before the big game started. It was at 17.5 million views BEFORE the game? Not bad. Expect this one to be the most talked about.

McDonalds Pay with Lovin’

McDonalds_lovinThis one hits the emotional hot button as well. McDonalds reveals during the spot that from Feb 2-14, they will randomly select customers to pay with lovin’. The spot sets up some beautiful moments of exchanges between loved ones, and will no doubt generate a build up of media coverage and online sharing approaching Valentines day. Well timed for maximum spin.

Carl JR’s All Natural Burger

CarlJRBefore I’m called out for promoting this over the top blatantly racy, raunchy and sexist ad, I think it’s important to remember the male audience that was largely watching the game, and how this ad was to stop them in their tracks. That was the intent. It is full of inappropriate innuendos to be sure, but the strategy was to cause a stir during pre-release and play directly to Carl JR’s 18-24 year old male target. They didn’t make a national buy, so it is only viewers on the west coast who saw it during the game, but by being controversial they were betting that it would attract media coverage and be viewed online nationally by their target market, which it was. This was accomplished at a fraction of the cost of a total national buy. Well played strategically but I think the creative rolls back feminism at least 40 years.

NFL’s PSA against domestic violence

NFL_911When this ad landed it left rooms silent. It’s a first for the NFL to air a Super Bowl commercial against domestic violence. This haunting spot pairs a women calling 911 pretending to order pizza, with images of a house in disarray. We never see the perpetrator or the victim, but we become engrossed in the audio. It’s a clever representation of a woman unable to leave an abusive situation. Of course the NFL had good reason to get onside with this cause after the regrettable behaviour of some of their players caused the whole league shame. This one is a chilling and emotional touch down.

Dove Men+Care “Real Strength”

Dove_Men_CareThe Dove Men+Care spot hits the mark in a subtle way for how it reinforces the role of caring Dad against the backdrop of the brute physical strength of football players, and some instances of family violence at the hand of players, that the NFL has battled this last year. Dove is getting onside in a positive way, with a message that resonated with the middle aged, middle America males who watched the Super Bowl. It was on brand and on target.

So as entrepreneurs or small business owners, without a spare $4.5 million to spend on a Super Bowl ad, what was the take away? A resounding theme was that “emotion sells.” Capturing and sharing human moments associated with your brand or business could be as easy as using your iPhone and a little creativity. Strategically leveraging publicity, media coverage, word of mouth and social sharing is another area these brands excelled in. Again, you don’t have to have a big budget to accomplish any of those. Something to think about as you go about your business this week! What was your favourite ad?

Five keys to marketing success – learning from Target’s failure to hit the Canadian bullseye

This last week the announced exit of Target from the Canadian market was a piece of business news that dominated discussions. One does not enter a market with 133 stores and then pull the plug less then two years later without feeling an effect. That’s a lot of rent per square foot, retail sales and lost jobs you hear rushing for the drain hole being flushed from the Canadian economy. And there’s really no good reason for it to have ended the way it did. Many Canadians harboured a secret love affair for “Tar-jay” with all its chic savvy offerings and shelves of intrigue. At least that’s what they found south of the border. In Canada, the retailer seemed mired in supply chain and inventory issues, poorer quality of product, and a higher overall cost structure that was reflected in higher prices compared to competitors. They thought we’d accept it all in blind love, but we didn’t.

If anyone should have understood strategic competitive advantage it should have been retail battle veteran Target. And yet it would seem they misunderstood the competitive landscape, their target market and what was at the heart of their unique selling proposition.

All that to say, even the big guys fail. And when they fall, they fall hard.

target-logoI found the Target story an interesting backdrop for two events I spoke at last week, right in the middle of all the breaking news: A Small Business BC Marketing seminar for entrepreneurs on Friday and Mini Enterprise Conference, held at UBC on Saturday, the largest conference of its kind in Canada for grade 12 students looking to gain insight into the world of entrepreneurship.

There’s something inspiring about engaging with hundreds of the Lower Mainland’s future business leaders and those already rolling out their plans and dreams. While the questions from both groups where varied they all in some way lead back to five key areas. Curiously, one could argue, these are areas where Target also drifted when it entered the Canadian market. Let’s take a look, and ask yourself these questions:

  1. Unique selling proposition: What do you do differently, that your competitors don’t, that your target market cares about, that’s not easily copied?
  1. Strategic competitive advantage: What combination of resources, systems, supply chain, cost structure, culture or product or service offering give you that unique positioning?
  1. Target market: How do they define their primary and secondary target market from a demographic, geographic, psychographic and behavioural standpoint?
  1. Competitive field: Who are your primary and secondary competitors? What are their unique selling propositions and competitive advantages?
  1. Trends and external forces: What societal trends or external forces could affect your business over the next several years? And how have your prepared your business to benefit?

What makes small businesses viable and able to thrive is really no different than big business. That became very evident while discussing entrepreneurial dreams and marketing plans with the backdrop of Target’s failure with both groups.

So here’s my challenge to you this week. How would you answer the above five question areas? Can you define your answers clearly, without hesitation and with pride?

Top 10 online marketing trends for 2015

 

Jobs_quote_invent_tomorrow

 

 

 

 

 

1. Content will continue to be king
This trend will continue, simply because social media and mobile devices have provoked and enabled the growth in content available for consumption. Content can position a company or brand like nothing else, and it can drive prospects to points in the pipeline closer to becoming a customer. And creating content and leveraging it online through social media is largely low cost compared to traditional forms of advertising.

2. Visuals for short attention spans will dominate
Be it photos, video or infographics, visuals communicate a subject in a timely and simplified manner. In 2015 visuals will be hot. Just look to the explosion of Instagram, Pinterest, Snapchat, Youtube and Vine. Visuals are also the perfect antidote for a perpetually time starved, attention deficit disorder society that we have quickly become while absorbing the content coming our way online. But the scientific reality is this: it’s human nature to respond quickly to visuals. Expect visuals to rule in 2015.

3. As Facebook matures – pay up or flee
The reach of Facebook Pages dramatically decreased in 2014, and we have now entered the era of “pay to play” on this platform. It’s really just the maturing of a media channel. Facebook is in the business of making money for shareholders. That said, of all the social media platforms, Facebook likely has the broadest demographic and geographic coverage of any, and if the selection of criteria to boost posts is done well, it can be a viable for some businesses. It’s just that you’re going to have to pay for it. Look for this trend to continue, at least for enhanced services, as social platforms mature.

4. Online communities and membership for exclusive content will grow
Niche communities already exist for the mundane to the obscure. Communities within blogs or more private groups such as subscribers to an e-newsletter or a course will be of great value to the business that hosts them, as well as participants. Expect to see more businesses harness and leverage the communities that they host through owned assets such as blogs, podcasts and e-newsletters. This will become especially important and prevalent as the reality of paying for access on social platforms becomes more accepted as those platforms mature.

5. Privacy concerns will remain high
In the age of social media, we’ve been conditioned to accept that the trading of personal information is the price to pay for free access. It still doesn’t mean we’re happy about it. And as more and more social platforms monetize the ability to broadcast, we will become even more guarded about having shared our information. Canadian Can-Spam legislation in response to email spammers was an attempt in 2014 to legislate. Expect more backlash in 2015 over privacy, and the possible growth of platforms such as Ello, that boast they will not collect or sell personal information – ever. Bottom line? Practice good ethics when it comes to privacy in 2015.

6. Leveraging influencers and brand ambassadors will be critical
Influencers and brand ambassadors are the folks online with tremendous klout within the circles that your customers travel. Having a third party endorse you has always been better than shouting from your own soapbox, but in the age of social media it carries even more weight within such a cluttered content space.

7. Think Mobile everything
Content is now consumed through the mobile internet and apps at a staggering pace. You need to consider that in planning your “real time” and “right time” marketing efforts in 2015. Think not only what should be put out, but when, and in which format.

8. Social listening will be key
Social listening involves monitoring and responding to conversations online, be it through websites, blogs, and social media or using hashtags to monitor channels of content. It could also mean monitoring competitors channels so a ready response can be made in a time of opportunity. Social listening means you are marketing in real time. Companies who get ahead of this curve will be served well in 2015.

9. #Hashtag your channel will be like claiming your URL
In 2015 brands that own hashtags will build community. Hashtags are a branding tool that cross all platforms and create a channel for those who tune in to see what is happening in their area of interest. In 2015 you want to dominate your chosen hashtag channels by consistently picking several that appear in all your online content.

10. Use digital to amplify an analogue message
And finally amidst all these digital trends, 2015 could be a year to stand out by tapping an analogue approach. I mentioned last week 2 campaigns that made my top 5 marketing wall of fame – simply because they poked fun in a clever way at how dependent we have become on technology. Both the Ikea “book book” spot and the Lululemon “give presence” campaigns held up a mirror that reflected a simpler time – when we actually read books, or put down our devices and spoke to people. They were both brilliant creative and I think they each illustrated our collective craving to occasionally escape this crazy digital world we have created for ourselves. That sentiment might we well worth remembering as an insight for 2015.

2014 Top 10 Marketing Wall of Fame & Wall of Shame

I was inspired to pull some thoughts together on this when I was approached by a producer at CBC TV to add a Vancouver spin to a national “Marketing Fails 2014″ piece they were airing by Dianne Buckner. If you’d like to view that segment, which aired Dec 29, 2014 you can link to it here.


CBC Vancouver Marketing Fails 2014: Rene Filiponne interviews marketing strategist, Mary Charleson – who comes on at the 2:39 minute mark to talk about Vancouver examples.

2014 Marketing wall of fame

1. Ikea’s Book Book
In a world of high tech, going low-tech or no-tech can be a way to stand out. Witness Ikea’s brilliant spoof on an Apple product release to preview their new catalog and its distinctly analogue features.  You can view the ad here or link to my original article about the campaign.

2. Lululemon Give Presence for the holidays
The #givepresence Christmas campaign from Lululemon gets top marks in my book for it’s simplicity of drawing attention to the obvious – our collective obsession with technology and multitasking at the expense of real connection with the person we are with. You can view the original ad here, now at over 3.5 million view or read more about it in a blog post I featured on it.

3. Westjet’s Christmas Miracle 2014
Quite simply it was the authenticity that the company can claim by supporting a community in the Dominican Republic that makes this true spirit of giving spot a winner. You can view it here or read about the campaign.

4. Sam Sung, former Apple employee auctions off his Apple gear on eBay for a cause
This isn’t a campaign you’ll find in the awards books, but it’s a winner from a personal branding standpoint as well as the simple gesture to help others. Read more about the campaign here.  Or you can get the original background story on how it is a guy from Vancouver with a real name of Sam Sung found himself working as a product specialist for Apple. You can’t make this stuff up!

5. Wren clothing’s “First Kiss” viral hit on a $1,500 budget
The idea of pairing up 10 couples, that did not know each other and filming their first kiss was edgy and original. Then toss in the fact that they just happened to be wearing Wren clothing, but that’s about as commercial as the spot gets. It was immensely shareable, tapping emotion, vulnerability and voyeurism and achieved over 69 million views in the first week, and substantial media coverage for doing so. You can watch the video here or read more about the campaign.

2014 Marketing wall of shame

And now for the ones that were memorable for all the wrong reasons…

1. Malaysia Airlines bucket list contest
A bucket list is generally accepted as a list of things one wants to do before they die. How seemingly inappropriate it was then, as a contest name for an airline that lost two planes this year. Did the term get lost in translation?  You can read more about it here. Old

2. Air Canada got #rouged
It’s never a good thing when your new discount carrier name “Rouge” becomes a trending negative hashtag on Twitter. But that’s exactly what happened when some Air Canada pre-booked seats were switched to Rouged flights and passengers were left with less leg room and no seat back entertainment. You can read the full story here.

3. Old Spice taps Moms insecurities to sell to teen boys but forgets who buys the product when they’re living at home
This is one of those ones where I actually think the creative is brilliant, but I’m just not sure it sold product. The crazy portrayal of pathetic Moms taps Freudian attachment theory and societal shifts as boys live at home longer. But while the target user may have loved it, Old Spice offended many of the actual buyers – Moms. View the spots here. And read more about the campaign.

4. Veet’s Don’t risk dudeness
While women may hate to shave their legs, they certainly don’t need their man to infer they’re a hairy beast, which is exactly the trap that this ad fell into. It was yanked promptly after consumer backlash on social media. You still view the spot here.  Or read about how a campaign that was supposedly tested got through.

5. Joan Rivers Tweets from the grave about her new iPhone 6
It wasn’t enough that Apple paid U2 a ton to be able to gift the new album to customers this year, and then had to promptly add a remove button for customers who were angered that it showed up without permission. Yes, Apple appears to have had a deal with Joan Rivers to Tweet about her new iPhone 6. Problem was, Joan died unexpectedly and the pre-scheduled tweet wasn’t deleted. Oops. Apparently Steve Jobs could not be reached for comment either…

And that wraps up the Top 10 list of marketing fame and shame for 2014. I’ll be back next week with some marketing trends and predictions for 2015. If you enjoyed this post and you’d like to receive my 5-Minute Marketing tips enewsletter directly weekly, you can subscribe here. I share lots of insider marketing knowledge and insights with content aimed at entrepreneurs and marketing managers.

Christmas ads and the power of storytelling

I’ll admit it, I’m a sucker for sentimental. With only a slight guilty conscience I will readily confess to harboring my kid’s kindergarten works of art, old letters from friends, and photo albums filled with childhood memories in treasured locations throughout my house.  I’ll also readily admit to being a sucker for history. I was that weird kid in high school who actually loved history class, perhaps because I had several amazing teachers who didn’t so much teach, as engage us in storytelling that was captivating. It’s with that backdrop, that we take a trip to Britain, where the competition for best Christmas ads (or adverts as they like to call them), is like sport – watched closely and fiercely fought for attention. These Christmas ads and their ability to communicate on such an emotional level is based on great storytelling techniques. As marketers we can learn a lot from that.

Best pause right now to grab a box of tissues. Both of these ads will push the emotional triggers with story, images and music.

1914 Christmas Day truce on the western front

Check out Sainsbury’s 2014 Christmas ad here. This ad captures brilliantly a piece of British world history.

Sainsbury_Christmas_advertAnchored in historical events during WWI where it was documented through letters home that the front trench lines between Britain and Germany laid down arms for a 24 hr truce 100 years ago on Dec 25, 1914, sang Silent Night together, and engaged each other as comrades, exchanging small gifts from home. I remember clearly being told this touching story in my high school history class, and this commercial authentically brings the moment to life. It was made in partnership with the Royal British Legion. You can watch a short film of the story behind the Christmas ad here. Of course the chocolate bar, appearing in a hero role, was made available in its historically retro wrapper at Sainsbury’s. But before you shout bah humbug at the retail consumption angle, you should know that profits from the choc bar, made in Ypres no less, are going to charity.

John Lewis – Monty and the Penguin

There’s a good chance you’ve seen this cute penguin ad making the rounds from John Lewis, another British retailer. Currently at over 20 million views, it has all elements of an emotionally packed segment: great music, a story told through pictures, a friendship between a boy and a penguin, and a magical ending transcending the world between childhood imagination and reality. Watch it here.

John_Lewis_pneguinSo what might be the marketing take away from these two segments, other than to keep the tissue handy? I think what’s really at the heart is the incredible power of storytelling. Both ads featured a classic storytelling formula:

 

  1. The intro
  2. The hero versus the villain
  3. The low point
  4. Overcoming the villain
  5. The climax
  6. The outcome and resolution

They both told the story vividly through images and music, featured characters that we could immerse ourselves in for their point of view, and they were rich in the recording of everyday gestures, habits, manners and details. Really, when you analyze them from a cinematic point of view, they were mini movies.

I think there’s a powerful lesson there for marketers if we embrace it. Storytelling works. Good storytelling is riveting and universal, which brings me full circle back to that high school history class and why I loved it so much.

So here’s my question to you: What is your business or brand story? How would you make it into a 2-3 minute movie? How would you tell it in a 1-minute pitch? Those are the thoughts I’ll leave you with over the holidays.

Branding with emotion and giving presence this holiday season

Two much-loved global brands (with Canadian roots), Westjet and Lululemon, take the spirit of the season awards this week for marketing initiatives that stand out in a month traditionally fueled with excess and consumption madness. Hot on the heels of Black Friday and Cyber Monday comes Lululemon’s holiday campaign “Give presence,” as well as the third in a trilogy from Westjet’s holiday miracle series.

Lululemon holiday campaign values presence over presents

I received a link to the Lululemon video last Monday from a loyal newsletter reader Jill, who said it hit her like an emotional brick that morning. Jill notes, “I had spent the day at work in front of two computer screens and my cell phone. At home I found myself with the TV on, laptop open, iPad and iPhone in each hand, catching up on emails, social media, and grabbing up Cyber Monday deals online for Christmas. I went to bed feeling overwhelmed.” I wonder how many of us can relate? And when she woke, she found (yes somewhat ironically since it was shared on social media), this video from Lululemon about giving presence instead of presents. It was a mirror resonating truth.

Lululemon_give_presence

 

 

 

 

 

 

 

The #givepresence campaign features a number of yoga and meditation instructors and asserts that the greatest gift you can give this holiday season is your undivided attention. My favourite quote is by friend Daniel Laport, who states, “Everything that’s on your plate, you said yes to.” Isn’t that the truth? The video is currently sitting at 3.4 million views.

In a world of personal devices, and multi layered conversations online, it simply asks us to look up and give the moment you are in, your full presence. It seems like such a simple message, but one easily been forgotten in our busy and connected world. What makes it so powerful for the Lululemon brand, is that it is congruent with their existing brand values. Make no mistake, it is a marketing play, but they own the position with some authenticity, having wrapped the brand in their “Manifesto” of statements such as “Dance, sing, floss and travel” and “Friends are more important than money” since they launched. Individual stores are being given the freedom to envision how to embody the spirit of the campaign. That could be as grand as offering a customer a flight home for the holidays if they mentioned they weren’t seeing family this year, or something as simple as offering coffee to a guest on a cold day. They are also using unbranded hand addressed greeting cards to help spread the message of #givepresence.

Westjet:

After striking holiday gold with their Christmas miracle campaign last year, Westjet is back again for a third year, this time bringing presents to people in the Dominican Republic. But you could argue that they too were bringing presence, since the move is far from just a shallow marketing ploy. Westjet has been supporting the communities in the Dominican for some time building houses and giving back. Their “presence” in the country is genuine. Although I had spotted this one early in the week, once again a loyal newsletter reader, Victoria, had alerted me to it. Seems she had a soft spot for Westjet too, since the company supports the Global Initiatives program at Carson Graham, a high school in North Vancouver that has students participate in building homes in the Dominican Republic also.

If you somehow missed the 2013 Christmas Miracle, you can view it here. Last year, guest boarding a plane were given the opportunity to talk to Westjet’s blue Santa on screen in the departure lounge, and tell him what they would like for Christmas. Once the flight departed, Westjet employees at the destination city frantically shopped and wrapped the gifts, so they could be delivered down the baggage carrousel to the surprise and delight of passengers at the arrival city.

westjet-christmas-dominican_horseThis year they bestowed gifts to the people of Puerto Plata, one of the four destinations Westjet services in the Dominican Republic. Airline staffs have been visiting the community for several years to build houses in partnership with Live Different. This year they staged a beach party for locals, where after having talked to Santa electronically the previous day, they were treated to the arrival of gifts. What made the gifts so touching is how they differed so dramatically from the flat screens of last year (although I’m still getting over the guy who asked for socks in that campaign). This year, we see the arrival of a washing machine, a car engine, and a horse.

Westjet_Dominican_washingMachineThese are all items that arguably will benefit many, and in some cases fuel the well being of an entire community. At the end, blue Santa reveals one last gift, a playground for the community’s children. The campaign is centered on the company’s ties to the community. That is what makes it genuine. View the 2014 Dominican campaign here. It had posted over 2.5 million views within the first 5 days. It’s also interesting to hear the back-story on why they did it. View here: “Why we did it” video.

Three commons themes run through both of these campaigns:

  1. Both companies owned the positioning and values portrayed with authenticity. Their actions were congruent with their history, making it more than just a marketing ploy.
  2. The campaigns touched an emotional trigger. Share of mind is good, but share of heart is better.
  3. Both campaigns are about doing something for others, which inadvertently benefited them, but that wasn’t necessarily why they were doing it in the first place.

As increasingly businesses realize there is value in positioning around social responsibility or charity, I think it’s critical to note the importance of authenticity and actions being a reflection of existing company values. Well done Lululemon and Westjet, two Canadian global brands that can do us proud!